By placing an order on our website, you agree to the shipping policy as outlined below.
Do you have a minimum order?
No, we don’t have a minimum order.
Do you offer rush shipping?
Yes, we do. We offer second day and next day shipping.
How much is shipping?
It depends on your location, what you order, and the shipping method you choose. We offer ground shipping, second day, next day, and over-sized shipping.
What shipping methods do you offer?
- Ground shipping
- 3 day shipping
- 2 day shipping
- Next day shipping
How long does it take to process and ship my order?
We process orders the same day we receive them (excluding weekends) and ship them either on the same day or the next business day. Orders placed after 5pm PST will be processed and shipped the following business day. Special orders and temporarily out of stock parts may take longer.
How long does shipping take?
It depends on what you order, the shipping method you choose, and your location. Most orders will arrive in 2-5 days.
Will you provide tracking information?
Absolutely. We will email you your tracking information as soon as we ship out your order.
If I pay by credit card, will you charge my card once the item has shipped?
We’ll charge your card as soon as you finalize your order.
If I ordered a part that’s out of stock, when will it ship?
Some parts may need to be special ordered as they may not be in stock and/or readily available for immediate shipment. In such a case, we’ll ship your order to you as soon as it arrives at our warehouse from the factory.
Note on discontinued items:
Not all discontinued and/or older parts and/or accessories are available for immediate shipment. Please call or email to confirm availability on shipping of discontinued and/or older parts and/or accessories. There will be no returns or exchanges on discontinued and/or older parts and/or accessories. They are considered “as is” and these sales are final.
Do you ship to AK, HI, and US territories?
Yes, we do. Additional shipping charges may apply.
Do you ship to PO Boxes or APOs/FPOs?
No, we do not ship to PO boxes or APOs/FPOs. All orders must be shipped to a valid home or business address.
Do you ship internationally?
We do not currently offer international shipping.
Do you ship hazardous items?
Yes, we can ship hazardous items via UPS.
Do you ship oversized parts?
Yes. Over-sized and heavy items, including, but not limited to bumper components, body panels, engines, and transmissions, will require an over-sized shipping charge. Please email us to get a quote before placing your order. Be specific about which item you need shipped and provide the address where it needs to be shipped to. This information is necessary to give you an accurate quote for shipping costs. If the actual shipping charges are more than what was calculated at checkout, you will be charged the additional charges.
What happens if you ship the wrong part?
In the rare instance that this would happen, please call or email our customer service department as soon as possible and we’ll start the return process immediately.
What happens if the part is damaged during shipping?
Please inspect the packaging before accepting the package. If it appears to be damaged, refuse to accept it. If it was left at your doorstep before you could inspect it, contact the carrier. You will need to file a claim with the carrier. Once the claim is accepted and processed, we will issue a replacement. Please refer to our full shipping policy here.
How can I be sure you’re shipping me parts that will fit my vehicle?
Give us a call at (800) 207-8400, Monday thru Friday, 8am-5pm PST, or message us with your questions. We’ll gladly check your car's VIN to make sure you get the right part, even if you don’t buy it from us.
What happens if the part doesn’t fit my vehicle?
In the unlikely event this happens, please give us a call at (800) 207-8400, Monday thru Friday, 8am-5pm PST, or message us with your concern. We’re more than happy to go over the order and get you the part you need.
What if I never receive an order?
Look up the tracking number to see where your package ended up. If it ended up somewhere else, call us at (800) 207-8400, Monday thru Friday, 8am-5pm PST, and we’ll figure something out. If it was delivered at your address, it’d be best to contact the shipping carrier to find out what happened.
Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember: all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging.
If you have any questions about core charges please feel free to call us at (800) 207-8400, Monday thru Friday, 8am-5pm PST.
In the unlikely event an additional charge is necessary, one our staff members will contact you, via email or phone, with an exact amount of the additional charge for your approval. This will be done prior to ordering. We will always keep charges for shipping and handling to a minimum.