By placing an order on our website, you agree to the return policy outlined below.
Can I return a part?
Yes, as long as it’s within 30 days of receiving your order and the part is:
- in its original, unmarked packaging with the original invoice
- in resalable condition
A copy of the invoice will need to be included with the return.
How do I return an item?
Call us to arrange your return at (800) 207-8400, Monday-Friday, 8am-5pm PST. Or you can email customer service at firstname.lastname@example.org.
What if I ordered the wrong part?
You’re welcome to return it as long as it’s within 30 days of receipt and the part meets all of the requirements listed above.
How long do I have to return a part?
You have 30 days after receipt of the part to return it.
Can I return a part for any reason?
Yes, as long as it meets the requirements listed above.
Are there certain parts I can’t return?
Yes. We cannot accept returns on:
- Used parts
- Parts that have been installed and tried
- Electrical parts
Note: We reserve the right to refuse and return any parts that we find to have been installed, used or do not meet the above criteria.
Do I have to pay any restocking fees?
Yes. There is a 20% restocking fee charged on all returned parts.
What if the part is defective or damaged?
If a part is defective, please notify us within 15 days of receipt to inquire about a parts warranty refund.
What if I need to make a warranty claim and return a part?
Call us to arrange your return/warranty claim at (800) 207-8400, Monday-Friday, 8am-5pm PST. Or you can email customer service at email@example.com.
What is a core return/core charge?
On some parts, we’ve discounted the sale price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sales price of your part, then refund as soon as we get your old part.
For example; a $100 part with a $50 core charge will be sold to you for $150. When you send us the old core, we’ll refund you the $50 core charge.
Can I cancel my order after it’s been placed?
Yes. An order, or a portion of an order, may be cancelled up until the time it is shipped and is no longer in our possession. Please call us to arrange your cancellation at (800) 207-8400, Monday-Friday, 8am-5pm PST. Or you can email customer service at firstname.lastname@example.org.
Is there a cancellation fee?
If the cancelled part was special ordered from the manufacturer, a return fee of 25% may apply.